FREQUENTLY ASKED QUESTIONS
ORDERING SAMPLES
All Hardwood, Luxury Vinyl and Laminate products can be sampled.
Shipping
Samples are shipped by courier directly to your Canadian home address.
Limits
There is a limit of six/6 free samples per customer.
We are unable to offer samples of porcelain, glass, or concrete tiles.
We are unable to offer samples of accessories.
HARDWOOD
How should I clean my hardwood floors?
Use a very lightly damp or dry mop on hardwood floors, as water pooling can cause damage. If you’d like to use a spray, we recommend a cleaner that does not contain oils or waxes. Your local retailer will likely carry a suitable cleaner product – most cleaners formulated for hardwood contain the same basic ingredients. Our installation instructions have a care & maintenance section on the last page for reference.
What is a sawn veneer, and why does it matter?
When a piece of wood is cut to create a veneer for an engineered hardwood floor, it can be peeled, sliced, or sawn. We use the dry sawn method which, of the three options, yields the strongest wood for best product durability.
Does Hardwood Flooring change colour over time?
Any product made from natural wood will change in colour over time. Much of this has to do with the amount of direct sunlight the product receives. Darker stained wood can change in colour or tone as well, but it will not be as noticeable as lighter coloured hardwood. Your local flooring retailer can help you choose the best colour of hardwood flooring for your home or business.
LAMINATE
Can I install my kitchen cabinets over my LVP/Laminate (floating floor)?
Our installation guides indicate you should not install cabinets directly on a floating floor. The weight can prevent it from moving as it needs to and could cause buckling of your floor.
LUXURY VINYL & SPC
What should I use to clean my LVP/SPC?
LVP and SPC floors can be safely mopped, but we advise against leaving pools or standing water on the floor. If you’d like to use a spray, we recommend a cleaner that does not contain oils or waxes. Your local flooring retailer or hardware store will likely carry a suitable cleaner product – most cleaners formulated for LVP/SPC contain the same basic ingredients. Our installation guides have a care & maintenance section on the last page for reference.
What kind of mat should I use on my LVP/SPC?
Mats should specify that the backing is oil free. LVP and SPC have a vinyl top layer, and oils can bleed into it causing discolouration. We advise against mats with a grippy rubber backing as this can also transfer to the floor.
Can I install my kitchen cabinets over my LVP/Laminate (floating floor)?
Our installation guides indicate you should not install cabinets directly on a floating floor. The weight can prevent it from moving as it needs to and could cause buckling of your floor.&
TILE & CONCRETE
Can I order samples of tiles?
Unfortunately we are not offering samples of tiles for online ordering. If you’d like to view tiles in person, you can visit your local Beckham Brothers dealer.
ACCESSORIES
How do I install the flush mount SPC stair nose?
Use construction adhesive on the back of the stair nose. Click the stair nose into the adjacent plank. It is recommended to use tape to hold the nosing in place and refrain from stepping on the stair nose piece while the adhesive cures.
SERIES
What do the series designations mean?
We organize our products into three series: Pro Series, Designer Series, and Signature Series.
The Series designations help our customers and the professionals we work with differentiate among products by price point, features, and design.
Our Pro Series products deliver the sought-after Beckham Brothers style with a price point usually reserved for contractors, builders, and other industry professionals.
Our Designer Series offers our classic taste and exceptional quality, with a focus on current style and fair pricing.
Our Signature Series is all about game-changing quality, beauty, and durability. We pour the best of our engineering, technology, and design into flooring that raises the bar in the Signature Series.
INSTALLATION
Please refer to our installation guides page to download a guide for your product, if one is available.
If your question isn’t answered the guide, we encourage you to visit your local Beckham Brothers dealer to discuss installation.
If you are an online customer, please consult with a contractor in your area for any questions not covered in the installation guide. We cannot visit your home to see the conditions of your space, so we can’t conscientiously provide installation advice for your specific project.
CARE & CLEANING
What should I use to clean my hardwood floors?
Use a very lightly damp or dry mop on hardwood floors, as water pooling can cause damage. If you’d like to use a spray, we recommend a cleaner that does not contain oils or waxes. Your local flooring retailer or hardware store will likely carry a suitable cleaner product – most cleaners formulated for hardwood contain the same basic ingredients. Our installation guides have a care & maintenance section on the last page for reference.
What should I use to clean my LVP/SPC?
LVP and SPC floors can be safely mopped, but we advise against leaving pools or standing water on the floor. If you’d like to use a spray, we recommend a cleaner that does not contain oils or waxes. Your local flooring retailer or hardware store will likely carry a suitable cleaner product – most cleaners formulated for LVP/SPC contain the same basic ingredients. Our installation guides have a care & maintenance section on the last page for reference.
What kind of mat should I use on my LVP/SPC?
Mats should specify that the backing is oil free. LVP and SPC have a vinyl top layer, and oils can bleed into it causing discolouration. We advise against mats with a grippy rubber backing as this can also transfer to the floor.
WARRANTIES
You can view full warranty documents for all of our Hardwood, LVP, SPC, and Laminate products here: Beckham Bros Warranties
BECOMING A DEALER
How can I become a partner store, contractor, or designer?
Please send an email to customerservice@beckhambros.com with the details of your business and the region you service. We will put you in contact with the regional sales rep for your area to begin the partnership process.
CLAIMS PROCEDURE
Please view or download our full Claims Procedure Policy.
RETURN POLICIES
For our Standard Return Policy, please view or download here.
If you are a Premiere Gallery Partner, please view or download here for the return policy and procedure specific to you.
If you purchased through a Beckham Brothers dealer, any returns or exchanges will be at their discretion and according to their policy. Please consult with the store of purchase.
To discuss returns and exchanges for online or direct purchases, please contact your regional representative if you worked with one. If not, please send an email to customerservice@beckhambros.com.
Our standard return policy is to accept unopened stock for return or exchange within 60 days. Return freight charges are at the purchaser’s expense and conditions may apply.
VARIATION RATINGS
The pattern variation of a flooring design is key – it makes your floor truly unique, and gives it a distinctive character. We believe pattern variations in all products are to be expected and embraced, and we understand that some are drawn to designs with more or less variation than others. It can be hard to tell from a sample how much variation a product has, so we’ve made it simple! At Beckham Brothers we label our products with a colour and pattern variation rating, so you can choose a product that suits your taste. Our four-level variation rating can be understood as follows:
V1 – Uniform pattern and colour.
V1 floors are sleek and consistent. The colour variations of woodgrain are minimal, and all planks or tiles will look similar.
V2 – Subtle variation in pattern and colour.
V2 floors have minor variations, with a slight contrast between the darkest and lightest colours in the product. Most planks will be similar with some minor differences, for an overall coherent look with visual interest.
V3 – Moderate variation in pattern and colour.
V3 Floors have a greater colour contrast between their lightest and darkest parts. Side-by-side, you will see a noticeable difference among planks or tiles such as woodgrain variations like knots, or texture and pattern differences in tile.
V4 – Dramatic variation in pattern and colour.
V4 floors are the most high-contrast and daring of our designs. Many of these floors have unique distressing or textures to maximize visual interest and make a statement. We have labeled our Calacatta Gold, Luni Marble, and Sahara Noir tile designs as V4 products because they replicate the more randomized veining found in natural marble, with high-contrast white, grey, black, and gold streaks.
SHIPPING & FREIGHT
How does shipping work?
We employ a courier service to ship up to 6 free samples to your Canadian home address. For larger orders and online purchases, we ship to Rosedale locations and partner stores across Canada.
How can I find a dealer in my area?
To find your local Beckham Brothers dealer, please contact us by Live Chat or by email at customerservice@beckhambros.com. Our Live Chat and email Customer Service Managers are available Monday-Friday, 9am-5pm EST/EDT. Messages received outside of these hours will be answered as soon as possible on the following business day.
